Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 22 business days. Please consider Covid-19 related issues and any holidays that might impact delivery times. Further information listed in our Shipping Policy.
Q: Do we ship internationally?
A: Yes. Please note that we are able to ship to over 200 countries & regions!
Q: What is the company return policy?
A: We will replace all defective units (manufacturing fault) with a new item upon 30 days of shipment arrival. Please refer to our Refund Policy for further information.
Q: How can I contact you regarding my order?
A: You can contact us via email at firstname.lastname@example.org or by using the form located on this page, or via our business phone number +61478486633. Also you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.
Q: What is the water resistance of these watches?
A: There are several degrees of water resistance. Note that watches should not be worn in the shower or bath as the heat as well as chemicals in soaps and shampoos will damage the gaskets.
Water resistance is not permanent. Water resistance cannot be guaranteed. The safest option is to treat it the same as a watch with no water resistance at all.
International Standards Organization (ISOO 2281):
Non water resistant: These watches will leak if any water gets on the case or crown
30 meters/100 feet/3 bar: General water resistant watches can withstand minor moisture from splashing, but should not be worn for swimming, diving, bathing, or showering. These watches are the most misunderstood. Most people believe that water resistant printed on the dial means the watch is sealed for swimming, diving, showering, etc. Not true. General water resistant watches should not be used underwater.
Q: Where are the products manufactured and shipped from?