Free Standard Tracked Shipping Worldwide
(excludes Free + just pay shipping items)
Due to the Global Crisis caused by the Coronavirus (COVID-19), we cannot be held responsible for any delays caused by our shipping partners. During this time of crisis the operations of our shipping partners, as well as your national post, may be staggered due to the procedures and precautions that have been put in place in order to ensure the safety of all employees and recipients. As we await further updates regarding the status of the matter at hand, please be mindful that packages may be subject to any delays. Your order may experience a delay of up to an extra 10 business days on top of the original delivery time-frame mentioned below. We apologise for any inconvenience caused. Please feel free to reach out to our customer support team for any additional information regarding your order status or shipping procedures. Our team would be more than happy to help and we hope you all stay safe during this time of distress.
We understand you are excited to receive your order, and so are we! However, we do ask that you allow up to 2 business days for our team to process your order upon confirmation of payment. Each order is hand picked by one of the amazing warehouse team members and goes through a quality control inspection. All items are packaged and boxed then placed into shipping envelopes preparing the journey to you. During sale periods and peak volumes during the holidays, we ask that you allow 2-4 business days for your order to be fulfilled before shipping.
Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our FAQs for additional help.
It is important to note some orders may require additional information from our shipping team in regards to address and/or payment confirmation. Please check your inbox for any follow up emails after your order is placed, to ensure your request is processed.
Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be as smooth and upfront as possible - just the way we like it.
Please note that customs policies and import duties vary widely. Your local customs office can assist with any customs duties outside of our control.
What are your shipping and processing times?
Standard Shipping Times (in Business Days)
Australia: 13 - 21 days
United States: 13 - 21 days
United Kingdom: 13 - 21 days
Canada: 13 - 21 days
Europe: 9 - 21 days
Latin America: 13 - 25 days
Other countries: 14 - 30 days
Orders take 1-2 business days to process after placing the order before shipping out. We do not ship out on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact Us and we'll solve it!
If you need more detailed information, please shoot us an email at email@example.com and we'll help you out!
In some instances the delivery may take longer than the standard shipping times stated above, especially during the Covid-19 epidemic. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.